The House of Portfolios - Frequently Asked Questions

What is the turnaround time to produce a custom- made portfolio or case? How can I check on the status of my order?
Turnaround time is scheduled within (three) 3 weeks from date of confirmation, subject to size, design and material availability.
Please note: Stock items are available for immediate delivery ; or approximately 10 days if personalized stamping is required. Please note that completion dates are not guaranteed.

All order status inquiries should be referred to our email address naomi@houseofportfolios.com or by phone (212) 206-7323 xt.14. Please be sure to include the order # in your inquiry.


Will I be notified in advance of delivery?
All international orders are dispatched upon completion. Domestic orders will be notified in advance of delivery to confirm mode of shipping.


How are freight charges determined?
Weight and destination dictate freight costs and are determined at the time your order is completed.

What is waxskin material? How does it compare to fabric- cloth materials and leather?
Waxskin is an industry standard matte finish vinyl-based material, which simulates a leather look and touch. It is very durable, easy to maintain, and frequently used as a cost alternative to leather.


Do you provide samples of materials? Swatches? Color charts?
while we do not have a "Formal" swatch book. We can usually provide samples of waxskin/fabric material. Swatches of leather/suede are not always available


Can I supply my own material?
Yes. In most cases a test sample is sent in advance.


Can I remove the pages?
we use a screw post system - pages are easily removed.


What is the difference between acetate and vinyl pages?
Acetate pages open on the top and bottom. The pages are very clear and will not have an acid reaction with your images that vinyl potentially could. Acetate pages are appropriate for color images and computer prints. They are also suitable for glossy prints or laser copies.Vinyl pages are applicable for black and white images, tearsheets or brochures. Polyester pages are clear, acid free and museum archival quality.They are also glossier and more reflective than acetate
*** PRAT pages listed are archival polypropylene and sealed on the bottom***

Can I purchase vinyl or acetate pages individually? Is there a minimum quantity?
PRAT pages are packaged in packs of ten (10). Acetate pages are available in individual sheets and may be purchased in any quantity.


How do you correctly measure dimensions for a portfolio book or case?
To obtain the correct dimensions of a portfolio book or case, determine the size of the image or visual area you require. The exterior dimensions will be slightly larger.


What is the maximum page capacity in a standard size portfolio?
Generally 20 pages/40 images to 30 pages/60 images are used in a standard size portfolio. These can be configured to your requirements.


Do you offer stock portfolios? What are the available dimensions? Delivery?
Yes. Size ranges are 7 x 5 to 14 x 11 in mostly Black waxskin.(20-40 page capacity) These are available for quick delivery if no stamping is required - for rush/page orders etc. -
it is usually quickest to FAX the order in to 212 633-2247.


What is hot stamping? Blind stamping?
Hot stamping is a process by which the image is depressed into the portfolio book with color. We utilize a de-bossing technology. The name can be placed anywhere. Standard position is optical center- 1 inch above center. Generally administered on waxskin and some leather materials.

Blind stamping employs the same procedure as hot stamping, except the image has no color. Frequently applied on a natural leather finish to create a branding effect.


Do you accept digital files for custom logos? Is there a particular format?
Note that these are usually considered CUSTOM LOGO's and are 75.00 and up + 30.00 stamping charge. Ideally, A Hi-Resolution, B/W only, exact size printout sent by express mail is the best way to submit a logo.

However,in most cases, we can work with a digital file.
All files should be sent in Adobe .PDF format.
and must be Black & White, exact size only. and done at as high a resolution as possible to avoid jagged edges.
In the body of your email, please indicate the EXACT size the logo should be when printed out. also, please note that we have no way to mainpulate or re-size files.
Also note that we can only print out on 11 x 8.5 paper (vertical or horizontal) Please limit your image sizes to that size format
Digital files should be sent to to store@houseofportfolios.com


What styles of typefaces are available? Are there any additional charges?
Please refer to the following type style link for font availability.
Maximum size is 7 inches. Cost is $50.00 for one line. $10.00 per each additional line. Any other types used, besides the ones on our page may be regarded as a Custom Logo - Special pricing can be involved


Do you offer discounts on multiple items?
Yes. Please contact us at info@houseofportfolios.com for additional information. (Discounts are usually available for 10+ of the same item i.e.10 books or 10 bags)


Is The House of Portfolios website secure?
The House of Portfolios website is registered with NetworkSolutions Secure Site. The Seal is prominently displayed throughout .


What can I do to protect my portfolio from damage?
Our carrying cases provide an excellent protective shell, are water-repellent and recommended for all our products.


Where can I get additional information? Do you provide catalogs? How can I contact an international office?
We provide catalogs upon request. See our "contacts" page for the email addresses/contact info of our other offices The best source for comprehensive information on our products and services is our website.


How are online orders confirmed? Can I speak to a sales or customer service representative?
All online orders are given an initial auto-response reply message shortly after submittal. This indicates that we have received your order. A sales/customer service representative will contact you within a few days to confirm all information contained therein, either by phone or email in advance of processing your order.


Can I fax credit card information? Are partial payments permitted? Do you accept checks?
You may fax credit card information @ 212-633-2247 at any time. Partial payments are not authorized. Full payment is required. Checks are accepted. Please note checks must clear prior to processing your order and will affect production time.




What is your return policy?
The House of Portfolios Co. Inc. guarantees all its products against manufacturing defects. Customer satisfaction is our highest priority. Any custom-made manufacturing item defect is returnable pending immediate notification. Credit for non-personalized stock item defects must be returned within five (5) business days upon receipt. All returnable articles must be received in acceptable condition.